Terms of Service

Booking a repair

A request submitted through this site is a request, not a confirmed appointment. A slot is booked once we confirm it with you by phone. Bay availability shown on this site is indicative — it is not a reservation and not a guarantee that a bay will be free when you arrive.

Estimates & approval

You get a written estimate before work begins. If diagnosis or teardown turns up additional work, we stop and contact you for approval before continuing. Diagnostic time may be billable whether or not you proceed with the repair; we will tell you before we start.

Turnaround

Any turnaround we give you at the counter is an estimate in good faith. Parts availability and a fault that turns out to be something else can move it, and with a single bay a job that overruns moves the ones behind it. We tell you as soon as we know.

Parts

We use OE or OE-equivalent parts on safety-critical systems. Customer-supplied parts may be installed at our discretion, and we cannot stand behind a part we did not supply.

Text messaging

By submitting the booking form and providing your mobile number, you agree we may contact you about your request by phone, text, and email. Service-reminder texts are sent only with your separate opt-in. Message and data rates may apply; reply STOP to opt out or HELP for help. See our Privacy Policy for full details.

Weekend work

Saturdays and Sundays are by arrangement only and are billed at a weekend rate, quoted before the work starts like any other job. We take weekend work selectively — a request is not accepted until we have spoken.

Roadside & mobile service

Roadside and mobile calls are taken at any hour, within roughly 75 miles of the shop, and dispatched on a best-effort basis around the work already booked — a call outside shop hours is answered, but a truck rolling straight away is not guaranteed. Out-of-hours and weekend callouts are billed at a higher rate, quoted before we set off. Travel and time are billable whether or not the repair can be completed at the roadside, and if a unit has to be towed in, the tow is the customer's.

Pickup, storage & liability

Units left on site are left at the owner's risk; we are not responsible for cargo, tools, electronics, or personal property left in or on a unit. There is no drop yard — a unit stays only for the work it is booked in for, and storage arrangements for anything longer are agreed case by case. Utah law provides a mechanic's lien on unpaid repair work.

Payment

Payment is due at pickup unless open terms have been agreed in writing. Balances past due may accrue interest at the maximum rate permitted by Utah law.

Governing law

KT Repair Service is a trading name of Kaden Transport, which is the contracting party for work performed at the shop. These terms are governed by the laws of the State of Utah and may be updated; the version in effect when your work order is opened applies.

Contact

Questions? Email service@ktrepairservice.com or call (801) 790-0258.

These terms are a starting template drafted for this site, not legal advice. Have counsel review them before they go live.